Does time to resolve a support ticket impact customer satisfaction?

Focus your support team on the right things. Speed may be less important than you think.

Build the Analysis
DATASET
ALL Submitted Ticket
FIRST IN BETWEEN Resolved Ticket

FIRST IN BETWEEN Gave Support Rating


ANALYZE
Increase Average Support Rating Score (#)
by analyzing the influence of Days to Resolved Ticket
by month and ☑️ filter data for people who can still convert




Which issues hurt customer retention?

Identify the pain points that really matter when it comes to retention.

Build the Analysis
DATASET
ALL Paid Invoice
FIRST IN BETWEEN Paid Invoice

LAST IN BETWEEN Submitted Ticket


ANALYZE
Increase Conversion to Paid Invoice (%)
by analyzing the influence of Submitted Ticket Type
by month and ☑️ filter data for people who can still convert






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