Does time to resolve a support ticket impact customer satisfaction?
Focus your support team on the right things. Speed may be less important than you think.
Build the Analysis
DATASET
ALL Submitted Ticket
FIRST IN BETWEEN Resolved Ticket
FIRST IN BETWEEN Gave Support Rating
ANALYZE
Increase Average Support Rating Score (#)
by analyzing the influence of Days to Resolved Ticket
by month and ☑️ filter data for people who can still convert
Which issues hurt customer retention?
Identify the pain points that really matter when it comes to retention.
Build the Analysis
DATASET
ALL Paid Invoice
FIRST IN BETWEEN Paid Invoice
LAST IN BETWEEN Submitted Ticket
ANALYZE
Increase Conversion to Paid Invoice (%)
by analyzing the influence of Submitted Ticket Type
by month and ☑️ filter data for people who can still convert
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